Everything you need to know.

The High-Tech Complex contains: (1) Precious Caviar Extract — biomimetic cellular regeneration; (2) Syn®-Coll Peptide (Palmitoyl Tripeptide-1) — collagen synthesis stimulation; (3) Hyaluronic Acid (triple molecular weight) — deep hydration; (4) Superoxide Dismutase — enzymatic antioxidant defence; (5) Resveratrol — sirtuin activation and UV resilience. Each active has a specific, published mechanism. The full profiles are available in our ingredient index.

Yes. All four products are dermatologist-tested and formulated with comfort as a core principle. The Micellar Water Cleanser is particularly suited to reactive skin as a first step. If you have a specific skin condition (rosacea, eczema, contact dermatitis), we recommend a complimentary consultation before starting the ritual. Book here →

We recommend consulting your obstetrician or dermatologist before introducing any new skincare routine during pregnancy. Our formulas do not contain retinoids or salicylic acid, which are the most commonly restricted ingredients in pregnancy, but we always defer to medical advice for this question.

The Caviar Extract is derived from sturgeon roe and is therefore not vegan. All other actives and excipients in the formula are vegan-compatible. The products are certified cruelty-free — no animal testing at any stage of development or production.

INCI (International Nomenclature of Cosmetic Ingredients) is the standardised system for listing cosmetic ingredients. The full INCI list for each product is available on the product page, in the expandable “Full INCI List” section below the key ingredients.

With twice-daily use following the recommended quantities: Micellar Water (150ml) — 8–10 weeks. Advanced Repair Serum (30ml) — 6–8 weeks. Revitalizing Eye Cream (15ml) — 6–8 weeks. 24h Regeneration Cream (50ml) — 6–8 weeks. The Subscribe & Save option is calibrated to these usage rates.

No. Each product is formulated to work independently. However, the clinical results are optimised when all four steps are used in sequence. The serum prepares the skin for the cream; the cleanser prepares the skin for the serum. The system is more effective than the sum of its parts.

Step 1: Micellar Water Cleanser (cleanses and primes). Step 2: Advanced Repair Serum (active treatment). Step 3: Revitalizing Eye Cream (eye zone treatment). Step 4: 24h Regeneration Cream (seal and protect). The sequence is critical — applying the cream before the serum significantly reduces serum absorption.

Day 1: Immediate improvement in skin comfort and texture. Day 7: Visible smoothness and early firmness improvement (measured at +22% in our serum study). Day 28: Measurable improvement in firmness (+47%), eye area fine lines (−38%), and barrier function (100% satisfaction across the panel). Consistency is the variable that determines outcome.

Yes. Apply the ritual as steps 1–4 of your morning and evening routine. If you use a separate SPF (recommended in the morning), apply it as a final step after Step 4. If you use a separate acid toner or active, apply it between Step 1 and Step 2, after the cleanser has cleared the skin.

Warm 3–4 drops of the serum between fingertips. Place your palms flat against your face and press gently — do not rub. The warmth from your hands helps the formula absorb. Do not spread or drag. This method optimises absorption of the lipophilic actives in the serum. Full guide in our Journal.

Free EU shipping on all orders over €150. Standard EU shipping (3–5 business days): €9.90. Express EU shipping (1–2 business days): €18.90. Switzerland: Free on orders over CHF 180. International shipping available to select destinations — rates calculated at checkout. Full details at Shipping & Returns.

Try the ritual for 30 days. If your skin does not agree — for any reason — return the products for a full refund. No questions, no conditions. Contact our concierge at contact us or email returns@caviarofswitzerland.com to initiate a return.

Yes. The 30-Day Comfort Guarantee covers opened products used within 30 days of receipt. We ask that you have given the ritual a genuine trial period before requesting a return. We will never decline a return made in good faith within 30 days.

We ship to Switzerland, the United Kingdom, the United States, Canada, Japan, South Korea, the UAE, and Australia. Rates and delivery estimates are calculated at checkout. Local duties and taxes may apply to non-EU shipments.

Orders placed before 14:00 CET Monday to Friday are dispatched the same business day. Orders placed after 14:00 or on weekends are dispatched the following business day. You will receive a dispatch confirmation email with tracking information.

No. Guest checkout is available with no account required. An account allows you to save your ritual preferences, track orders, and manage subscriptions. Your Skin Diagnostic Quiz result is saved to your session; creating an account makes it permanent.

Log in to your account and navigate to Subscriptions. From there you can: change your delivery frequency (4, 6, or 8 weeks); skip the next delivery; update your payment method; or cancel your subscription. Changes are effective immediately.

Le Club Caviar is our three-tier loyalty programme. You are enrolled automatically with your first purchase. Tiers: Initi├®e (first purchase), Connoisseuse (€500+ cumulative spend in 12 months), Ambassadrice (€2,000+ or by invitation). Benefits include loyalty credits, exclusive access, and dedicated consultation. Full details at Le Club Caviar.

Loyalty credits and promotional codes cannot be combined in a single order. Loyalty credits take priority and are applied automatically. If you have a promotional code, you may choose to use it in a separate transaction.